Frequently Asked Questions | InkFleunceME FZ - L.L.C

1. General Questions:

What is InkFleunceME FZ - L.L.C?

InkFleunceME FZ - L.L.C is a personalized gifts and custom-made products company based in the UAE. We specialize in bringing your unique designs to life on a wide range of products, and we also offer a selection of ready-made, pre-designed items.

How can I contact your customer service?

You can contact us via email at info@inkfluenceme.ae or call us at 050-3185059. Our customer service hours are 9am-5pm Monday-Friday.

2. Ordering & Customization:

What is the difference between a custom-made and a pre-designed item?

• Custom-made items are products created specifically for you using your own image, design, or text. 
• Pre-designed items are ready-made products with designs created by us that you can purchase directly.

How do I place a custom order?

To place a custom order, select the product you want to personalize and follow the steps to upload your image or design. Our team will begin processing your order once all necessary information is confirmed and full payment is received.

What kind of files do you accept for custom designs?

We recommend uploading high-resolution images above 300 dpi in a standard format like PNG, JPG, TIFF, or PDF. We are not liable for the quality of the final product if the image you provided is low-resolution or blurry.

Can I cancel my custom order?

No, customized orders are non-refundable and cannot be cancelled once production has begun.

What if you need to contact me about my order?

In the event we need your confirmation on details like address verification, design approval, or any other issue, we will contact you via email, WhatsApp, or phone call. We require your response within 24 hours. If we do not receive a timely response, your order may be delayed or cancelled.

3. Shipping & Delivery:

Where do you deliver?
We offer delivery services exclusively within the UAE.

How long does shipping take?
Estimated delivery times are confirmed once your order has been fulfilled. You will receive a fulfillment email notification with tracking details to monitor your shipment progress. Please note that delivery timeframes exclude Sundays, public holidays, and delays caused by the courier or other factors beyond our control.

Where can I find more information about shipping?
For detailed shipping methods, schedules, and policies, please visit our Shipping Policy page.

What should I do if my order is lost or damaged during delivery?
We are not liable for goods lost or damaged during transit. However, we will assist you in filing a claim with the courier service to resolve the issue.

4. Pickup & Order Collection:

Where is your pickup location?

Our pickup location for orders is located in Dubai Sports City. After you place your order and select the pickup option at checkout, you will receive a confirmation email with the full address and instructions for collecting your item.

What are your pickup hours?

Pickup is available from 9:00 AM to 6:00 PM, Monday through Friday.

5. Returns & Refunds:

What is your return and refund policy?

 Our policy depends on the type of product you purchased:

• Customized products are non-returnable unless they are defective or incorrect.
• Pre-designed products can be returned for a number of reasons within 7 days of delivery, provided they are in their original condition and the issue has been reported to us within 2 hours of receiving your order.

How long do I have to report an issue with my item?

You must notify us of any issues with your item (such as a defect, damage, or an incorrect item) within 2 hours of receiving your order. This applies to both customized and pre-designed products.

What are the accepted reasons for a return?

We will accept a return only if the item is confirmed to be defective or incorrect. For pre-designed items, you may also return the product within 7 days for other reasons, provided:

• The issue was reported to us within the specified 2-hour timeframe.
  
• The product is unused and in its original packaging.

Can I get a refund for a returned item?

If a return is approved, you have two options:

• Replacement: We will replace and ship a new, identical product to you at no extra cost.
• Refund: We will refund the purchase price of the item to your account. Note, original shipping costs are non-refundable.

What is not eligible for a return or refund?

We cannot offer a refund or replacement for the following reasons:

• Customer error: This includes low-quality images, spelling mistakes, or providing incorrect delivery details.
• Minor color variations: Slight differences between screen and print colors are not considered defects.